Store Policies
Our file terms of use
Please read all the information below carefully.
By purchasing a product from us, you AGREE TO OUR PURCHASE POLICY.
IMPORTANT: Our product is not physical, only digital, therefore WE DO NOT SEND products by mail.
After payment confirmation, you will receive the download link automatically available in the customer area after purchase and by email, in the format as described in each product.
WE DO NOT EDIT FILES. THE FILE FORMAT WILL ALWAYS BE WHAT IS MENTIONED IN THE ANNOUNCEMENT OF EACH PRODUCT
ATTENTION: It is very important that you know how you will use your art and in which formats you will use it because WE DO NOT MAKE FORMAT CHANGES.
Because it is a digital product, WE DO NOT REFUND IT.
We work with the exclusive creation of our products and also with paid image banks.
We do not illustrate (design) or create or customize the products offered here.
IMPORTANT: Under no circumstances do we guarantee the fidelity of the colors shown in the ads. Print colors may vary depending on paper type, ink, printer and computer.
Resources and formats
How do I receive my files?
Usage and Permissions
Product for personal use only.
All rights reserved by Encanto Paper Studio.
Encanto Paper Studio intellectual property products. Plagiarism is a crime!
The sale and reproduction of the digital file for personal or commercial use by third parties is prohibited.
The commercial license is only allowed for the sale of physical products.
Uso e permissões - Produtos com Licença Comercial
Payment methods
We offer several forms of payment. Between them:
- Credit/debit card
- PAYPAL
- PIX
- Bank slip
ATTENTION: Boletos can take up to 3 business days to be confirmed. You have to wait for compensation to receive your files.
Our opening hours are from Monday to Friday, from 9 am to 5 pm.
Any questions do not hesitate to get in touch.
Thank you and happy shopping.
With love, Lu ♥